We are proactively pausing open enrollment for 2025 to focus our efforts on key initiatives related to Average Monthly Payments (AMP):

- We are developing a Continuous Usage program that will empower customers with earlier leak detection alerts
- We will enhance the presentation of AMP reserves and shortages on paper statements, ensuring improved clarity and transparency
- We are transitioning to a new online payment provider, which will update the layout of online statements for a better user experience.